Why Royal Panda?

We love online casino! We have over ten years’ of experience in the business, and are using that to bring you the best online casino experience possible.

Fun games, massive jackpots, loyalty rewards, user-friendliness and a reliable customer service are what Royal Panda offers.

As a new player you are entitled to a 100% welcome bonus on your first deposit. That’s right; we'll double your first deposit up to $100.

What type of games does Royal Panda offer?

Royal Panda prides itself on offering its players a first-rate selection of games. At our casino, you will find:

  • Progressive jackpot games
  • A wide selection of classic and video slots
  • The best table games, like roulette, blackjack and baccarat
  • Live casino games that can be played against real dealers
  • Video poker, scratchcards and softgames

You can even play our games on the move, thanks to Royal Panda Mobile.

Can I play Royal Panda games for free?

Of course! Almost all of our games offer a free-play mode. This enables you to play our games without having to wager real money. 

The only exceptions are:

These games can only be played using real money.

Is Royal Panda licensed to offer online casino?

Royal Panda is fully licensed by the Malta Gaming Authority (MGA) and the Gambling Commission (GC) of Great Britain. Under the terms of these internationally recognized licenses, our games are subjected to stringent tests to ensure they’re safe and fair. As such, Royal Panda is able to offer you not only a great time, but peace of mind as well.

For more information on our licenses, you can check out our Maltese seal of authorization and our British license status.

How do I create an account?

Creating an account at Royal Panda couldn’t be simpler:

  1. Join now or click the “join now” link in the top-right of the page.
  2. Fill out the form.
  3. Tick the terms and conditions box.
  4. Click the “Complete signup” button.
  5. Have fun!

I believe I’ve created an account before, what should I do?

Please contact customer service if you’ve forgotten the email address you used when creating an account. Otherwise, follow these steps:

  1. Click “forgot password?”. This link can also be found below the login bar on top of the page.
  2. Enter the email address you created your account with and click the “next” button.
  3. Enter the answer to your secret question and click the “next” button.
  4. We’ll send you an email with a link to reset your password.

Didn’t receive the email? Check your junk mail. Alternatively, you can also contact our customer service team, who will happily help you recover your account details.

What information do I need to provide?

In order to create an account at Royal Panda, you’ll need to provide the following information:

  • Username
  • Password
  • Currency
  • Email address
  • Security question and answer
  • Name
  • Sex
  • Date of birth
  • Address, including country of residence
  • Mobile telephone number

Royal Panda takes great effort to protect your personal data. We employ several security protocols to offer our services in a completely secured manner.

I’m having problems creating an account

Most sign-up problems are easy to solve. Our system will tell you what’s missing or what’s wrong when you try to sign up. In general though, please verify the following:

  • Did you fill in all mandatory fields correctly? Red field names indicate where information is missing or incorrect.
  • Did you enter a valid email address?
  • Do you already have an existing account?
  • Is your desired username already taken?
  • Are you trying to open an account from within the United States of America, Turkey, France, Spain, Italy, Israel, Singapore, Belgium, Denmark, Portugal or Hungary? Royal Panda is unable to accept players from these countries at this time.

If you have verified the above and are still unable to register, please contact our customer service team so we can help you.

I’ve forgotten my login details

Please contact customer service if you've forgotten your password and the email address you used when creating an account. Otherwise, follow these steps:

  1. Click “forgot password?”. This link can also be found below the login bar on top of the page.
  2. Enter the email address you created your account with and click the “next” button.
  3. Enter the answer to your secret question and click the “next” button.
  4. We’ll send you an email with a link to reset your password.

Didn’t receive the email? Check your junk mail. Alternatively, you can also contact our customer service team, who will happily help you recover your account details.

How do I update my personal information?

  1. Log into your account.
  2. Click the “my account” link in the top-right corner of the page after you’ve logged in.
  3. Click the “edit profile” link.
  4. Change the details you wish to change.
  5. Click the “save” button.

What’s up with the crown next to my account balance?

Your crown indicates your current loyalty level within the Loyal Panda loyalty program. There are four crowns available: 

  • Bronze (default)
  • Silver
  • Gold
  • Diamond

Each level comes with its own privileges and extras.
More info on Loyal Panda

What does “active bonus” in “my account” mean?

The active bonus bar on the “my account” page shows you, at-a-glance, if you have an active bonus. In the case of an active bonus, you need to meet the bonus’ wagering requirements before you can withdraw your bonus balance.

How do I deposit funds?

Depositing at Royal Panda is convenient and 100% secure thanks to our payment provider’s certified, secure transaction-processing servers. 

To make a deposit:

  1. Log into your account.
  2. Click the “deposit“ button next to your balance at the top-right of the page.
  3. Select your payment method.
  4. Choose the amount you’d like to deposit.
  5. Select a bonus (or not).
  6. Enter your payment details.
  7. Confirm your deposit.

Can I make a deposit without leaving my game?

Want to keep the action going but need to deposit more funds? Our in-game deposit function enables you to make a deposit without leaving your favorite game.

To make an in-game deposit:

  1. Log in and start a game.
  2. Locate the payment box below the game.
  3. Select a payment method, enter the deposit amount, and click the “deposit” button.
  4. Select a bonus (or not).
  5. Enter your payment details.
  6. Confirm the deposit.

How do I withdraw funds?

Royal Panda prides itself on its fast payouts. Want to withdraw funds? Here’s how to do it:  

  1. Log in and click “my account” at the top right of the page.
  2. Click “withdraw”.
  3. Select the payment method you wish to withdraw the funds through.
  4. Enter the amount you wish to withdraw.
  5. Enter the necessary details.
  6. Confirm the withdrawal.

Is it safe to deposit and withdraw funds?

Your security is of paramount importance to Royal Panda. Royal Panda uses only certified, secure servers for processing transactions.

The security of payments has traditionally been of the most significant concerns for online casino players. In reality, online transactions are very likely better secured than for instance card transactions in bricks-and-mortar shops. Online transactions only transmit information that is strongly encrypted using complicated logarithm combinations.

Are there any deposit or withdrawal charges?

From credit cards to e-wallets (and every other payment method in between), you’ll never be charged for depositing at Royal Panda. Because no fees means more play time.

Which payment methods does Royal Panda support?

From the world’s leading credit cards and e-wallets, to a whole host of regional and national payment methods, Royal Panda supports a wide array of payment methods. These include:

  • VISA and Mastercard debit and credit cards
  • Bank transfer
  • Skrill (Moneybookers)
  • Neteller
  • ClickandBuy
  • Paysafecard
  • …and many more besides

Check out our full list of supported payment methods

When will my deposit appear on my player account?

Many of our payment methods offer instant deposits, so the money will be available within seconds of the transaction being made. Others, such as bank transfers, may take a few days to process.

Want to know how long a specific method will take? You’ll find the answer on our payments method page.

What is my bonus balance?

Your bonus balance is the total of the bonus money you have been given by Royal Panda, including any possible bonus winnings, for which you have not yet met the wagering requirements. This money cannot be withdrawn yet.

  • You can unlock your balance for withdrawal by meeting the wagering requirements as stated in the terms for the concerning promotion.
  • In “my account”, you’ll find the “active bonus” field, where you can see if you have an active bonus.

How do I play Royal Panda games on my tablet or phone?

If you have a compatible device and an active internet connection, you can play Royal Panda’s mobile casino games.

Simply visit www.royalpanda.com from your mobile device, or scan the QR code below using your device’s QR scanning software.
QR code
Want to know more about our mobile casino? Visit our Royal Panda Mobile page.


Can I use my existing member account to play Royal Panda Mobile?

Absolutely! Simply log into the mobile casino with your existing login details, and you will be able to play straight away using your existing player balance.

If you don’t have an account yet, you’ll need to create one. If you create an account on your tablet or phone, you can also use this with the desktop version of Royal Panda, and vice versa.

Is my device compatible with Royal Panda Mobile?

If you have an iPhone, Android phone, iPad, Samsung Galaxy or similar smartphone or tablet, you’ll be able to enjoy Royal Panda Mobile.

Can I play Royal Panda Mobile for free?

Of course! With the exception of our live games and few progressive jackpot games, all of Royal Panda Mobile’s casino games are available in free-play mode.

Where can I see the available promotions and bonuses?

Bonuses and promotions can be found on the promotions page. The promotions section can be found in the top menu.

When you sign up at Royal Panda, you can choose to receive our amazing promotions by email. Haven’t signed up yet? Join Royal Panda today.

Did you signed up but forgot to opt in to receive our promotions by email? No worries, you can still do this:

  1. Log in.
  2. Click “my account” at the top right of your screen.
  3. Go to “edit profile”.
  4. Check the box “I want to receive bonuses and exclusive offers from Royal Panda”.

How do I claim a bonus?

All available promotions can be found on the promotions page. You can access the promotions page here or via “promotions” in the top menu.

  • In the case of a deposit bonus, you can accept or decline the bonus during the depositing process. The 100% welcome bonus on your first deposit is an example of a deposit bonus.
  • Free spins can be claimed by logging in and access the concerning slot machine.
  • No-deposit bonuses will be added to your bonus balance automatically.
  • Loyal Panda Points will be awarded for playing real-money games. Points earned will be automatically credited to you LP Points balance upon ending your game session.

Asides from the four very common promotions mentioned above, we offer our players lots of interesting tailored promotions. Please always take a few seconds to read the terms before participating in a given promotion.

Are bonuses subject to wagering requirements?

Like at every online casino, bonuses at Royal Panda are subject to wagering requirements. This is to prevent abuse and fraud. But there’s good news! Royal Panda has a very competitive wagering requirement of just 35 times the bonus amount received.

You can meet the wagering requirements with bets from your cash balance. Once you have met the requirements, you’ll be able to withdraw the bonus balance. Your bonus balance will consist of the bonus given to you, along with any possible bonus winnings.

Want to check your bonus wagering requirements progress?

  1. Go to “my account”.
  2. Click “my bonuses” for an overview of your bonuses.
  3. “Wagering requirement” shows the total amount you need to wager to release a particular bonus.
  4. “Amount wagered” shows the amount you have already wagered.

Feel free to contact our customer service for more information.

Can I win real money using free spins?

Any money won using free spins will be credited to your bonus balance.

  • Your bonus balance contains bonuses awarded to you, plus all bonus winnings.
  • Your cash balance is the balance not tied to any wagering requirements. You always start playing with your cash balance first.
  • Your total balance consists of the combined total of your bonus balance and your cash balance.

Like any of Royal Panda’s bonuses, you’ll be able to withdraw that money if you meet the wagering requirement of 35 times the bonus amount. Thus, in this case, 35 times the money won with your free spins. To meet the wagering requirements you need to place bets with your cash balance.

How do I join the Loyal Panda loyalty program?

Joining Loyal Panda is easy – you automatically join when you sign up at Royal Panda. Play real-money games and watch your Loyal Panda Points total soar.

What are Loyal Panda Points?

Loyal Panda Points (LP Points) are loyalty points which we use to reward our loyal players. Loyal Panda Points are awarded to you for playing real-money games.

Loyal Panda Points can be redeemed against fantastic gifts such as tablets, jewelry and bonus money, so it pays to collect them.

How do I earn Loyal Panda Points?

When you play real-money games at Royal Panda, we reward you with Loyal Panda Points. That’s right, we pay you for playing!                                       

Read more about our Loyal Panda program

How do I redeem Loyal Panda Points?

Loyal Panda Points can be redeemed against fantastic gifts such as tablets, jewelry and bonus money. Redeeming Loyal Panda Points is extremely simple. To redeem them:

  1. Log in
  2. Click “my account” at the top-right of the page.
  3. Click “Loyal Panda Shop” in the left-hand menu.
  4. Select your reward and add it to your shopping cart by clicking the “add to cart” button.
  5. To review your chosen rewards, click “view cart” in the “shopping cart” in the right-hand column.
  6. Click “checkout”.
  7. Click “confirm purchase” and confirm your order.

Is Royal Panda secure?

Royal Panda takes security very seriously. All user data is encrypted, and the full website (including all financial transactions) is hosted on certified, secure (HTTPS) servers. Additionally, Royal Panda has a very strict information security policy, ensuring that your data is safe at all times.

What security protocols does Royal Panda use?

Royal Panda uses an Extended Validation (EV) SSL certificate which offers the most stringent level of authentication available. The certificate is provided to Royal Panda by Comodo, a global leader in online security. All data on Royal Panda’s website is secured through 256-bit encryption.

What happens if I’m disconnected during play?

Should you be disconnected during play (for example if you lose your internet connection), don’t worry.

  • In games that involve player action while a round is being played out (such as blackjack or baccarat), the round will simply resume the next time you launch that particular game in real-play mode. So you can continue at the exact point the game was interrupted.
  • In live casino games and games where there is no player interaction once the round has started (such as roulette, or slots), players will simply be able to log in again and see the result of their round. 

Should you be disconnected before you have placed a bet, any bets placed after disconnection will be considered void and won’t be deducted from your balance.

Are Royal Panda’s games fair?

Yes. All of Royal Panda’s games are provided by industry-leading companies and run on random number generator (RNG) software. This ensures the outcome of each game is completely random, without giving an unfair advantage to either the player or the house.

  • All of our games are independently audited by experts to make sure everything is above board. 
  • Our live casino games are hosted by professionally trained dealers, and are fully vetted and approved by the Malta Gaming Authority (MGA).

How does Royal Panda protect my personal data?

Royal Panda adheres to strict policies designed to safeguard a player’s right to privacy. This includes the use of data encryption to protect personal or otherwise confidential information, and restricting of access to this information to relevant, authorized staff.

What is Royal Panda’s policy regarding privacy?

Royal Panda complies with the Maltese Data Protection Act (Chapter 440 of the Laws of Malta) and its requirements for the protection of player data. For further information, please see our terms and conditions.

Does Royal Panda use cookies?

In order to offer you the best casino experience possible, Royal Panda may use cookies on your computer. Royal Panda does not store your login information as a cookie on your computer. If you close your browser, you will need log in again next time you visit Royal Panda.

What is my personal information used for?

Personal information may be used for any of the following purposes:

  • Enabling you to sign up for a Royal Panda account.
  • To enable financial transactions to occur between yourself and Royal Panda.
  • Verifying your identity.
  • Marketing and promotional activities.
  • To prevent fraud and protect the player.

Royal Panda will not disclose player information to any third party without the player’s prior consent, unless where Royal Panda is required to do so under the laws of Malta. For further information on this, please read our terms and conditions.