Terms and conditions for the Loyal Panda program

We believe your loyalty should be rewarded. This is where the Loyal Panda Program comes in, giving you redeemable Loyal Panda Points whenever you perform one of a variety of actions. For further information, please check our explanation of the Loyal Panda program.

    1. Entry to the Loyal Panda program is granted once players have opted in to receive marketing communications.
    2. Earn 1 Loyal Panda Point each time you wager real-money based on the following amounts:
      Slots $10
      Roulette $25
      Table games $50
      Video poker $50
      Live casino $50
      Scratch cards $10
      Softgames $10
      Sports betting $10
    3. You begin at Bronze status in the Loyal Panda program and move through three levels up to Diamond status. The criteria is as follows:
      Silver 15,000 LP Points
      Gold 45,000 LP Points
      Diamond 120,000 LP Points
    4. Loyal Panda Points have no monetary value and can only be exchanged at the Loyal Panda Shop for prizes, including bonuses, free spins and free bets.
    5. The full range of rewards are available in the Loyal Panda Shop and may be changed without prior notice.
    6. The minimum amount of Loyal Panda Points needed to redeem a prize is 150 LP Points.
    7. There is no limit to the amount of Loyal Panda Points you can earn and spend at the Loyal Panda Shop.
    8. Bonus and free spins rewards. Bonuses and free spin winnings are subject to wagering requirements x35 and must be met with cash balance bets. Maximum bonus bet: $7.50, €7.00, £5.00, can vary. Expires 90 days after being credited if player has not met the wagering requirements.
    9. Free spins rewards – available for selected NetEnt games only.
    10. Free spins rewards are not available from countries where NetEnt games are unavailable.
    11. $20 free sports bet reward: once exchanging your Loyal Panda Points for a $20 free bet, players must first place a bet/bets to the value of $20 or more on sporting events with odds of 2.0 or higher.
    12. The $20 free bet will be awarded once players initial bet has been settled.
    13. The $20 free bet must be placed at Royal Panda sports betting, and cannot be withdrawn. Players can only use their free bet on sporting events with odds of 2.0 or higher. Players must make their $20 free bet in one transaction.
    14. Any winnings accrued from the $20 free bet will be added as withdrawable funds to players’ accounts, but the initial $20 free bet will not be returned.
    15. Free bets will expire after 90 days of being credited.
    16. Free bets must be placed on a single bet, and cannot be used on a combination bet. Free bets cannot be split.
    17. At Loyal Panda gold and diamond levels, wagering requirements are removed for bonus rewards, though winnings from free spins rewards are still subject to a x35 wagering requirement.
    18. Electronics, merchandise, jewellery and travel items are subject to availability. In the event that an item is not available, Royal Panda reserves the right to offer an alternative item of a similar value.
    19. Las Vegas/Trip To Macau tickets – Two x economy tickets only. Royal Panda is not liable for any other expenses incurred as part of the trip.
    20. We reserve the right to close the Loyal Panda Shop at any time, for example, for technical or regulatory reasons or for the reasonable prevention of fraud or to withdraw a particular reward at any time.
    21. Only the individual named in the account is eligible to receive the relevant rewards and benefits of the Loyal Panda program.
    22. Royal Panda retains the sole right to interpret and apply the terms and conditions of the Loyal Panda loyalty program at all times.
    23. Loyal Panda Points may not be transferred, bartered, sold or traded in any way. Loyal Panda Points have no monetary value and cannot be exchanged for money.
    24. Loyal Panda Points are a means of rewarding active players for using Royal Panda’s products. Should Royal Panda suspect a player is generating Loyal Panda Points for the purpose of generating additional Loyal Panda Points (such as by performing risk-free actions continuously), Royal Panda reserves the right to delete the player’s Loyal Panda Points balance and exclude the player from the Loyal Panda program.
    25. Royal Panda may also, at its sole discretion, close a player's account and freeze any funds held in it, in the event that it suspect the player of abusing the Loyal Panda program.
    26. If Royal Panda decides that a particular player is no longer eligible for the Loyal Panda loyalty program, Royal Panda may exclude a player from the Loyal Panda program at its sole discretion and at any time.
    27. Royal Panda reserves the right to withdraw the player’s Loyal Panda Points balance if it finds any of its terms and conditions have been breached.
    28. Royal Panda reserves the right to cancel and/or revoke Loyal Panda Points that may have been obtained through misuse of the system.
    29. Loyal Panda Points will expire should the player fail to earn new points over a twelve month period, at which point any such points remaining will be removed from their account.
    30. Players are responsible for providing the correct information when ordering products from the Loyal Panda Shop. Royal Panda is not responsible for any products ordered through the Loyal Panda Shop, that are not delivered due to incorrect information being supplied by the player.
    31. Royal Panda is not responsible for product defects and failures. All items in the Loyal Panda Shop will be purchased through official dealers. Players receive a copy of the invoice and in the event of a defect or fault occurring with items ordered through the Loyal Panda Shop, it is the player’s responsibility to resolve any issues with those products with the dealer of the products and/or their manufacturer.
    32. Royal Panda reserves the right to provide substitute products of similar value should the specified product ordered through the Loyal Panda Shop become unavailable for any reason.
    33. Products ordered through the Loyal Panda Shop are not transferable.
    34. On the product detail page in the Loyal Panda Shop, additional terms may be given.
    35. Only individuals are eligible for participation in the Loyal Panda program. Only the individual named in the Royal Panda member account may play using that account.
    36. Royal Panda’s promotion terms and conditions and general terms and conditions apply at all times.