We regret to inform you that Royal Panda will no longer be operating in the UK from 31 January 2020. We’ve had a great time entertaining you over the years and wish to thank you very much for choosing to play with us.
What’s happening next?
Between now and the end of January, there are three phases that you should be aware of:
- 8 January at 10 am GMT - New players from the UK will no longer be able to sign up.
- 20 January at 9 am GMT - UK players will no longer be able to make a deposit or place a sports bet.
- 31 January at 9 am GMT - UK players will no longer be able to access their account, place a casino bet and play at Royal Panda.
All activities covered under our UK license end on 31 January at 9 am GMT.
What happens with my cash balance?
We encourage you to withdraw any funds from your cash balance as soon as possible, as your account will be inaccessible after 31 January. If you have not managed to withdraw your cash by then, you can still contact customer service (via the HELP section on the homepage) who will assist you.
After the cut-off date, we will also proactively attempt to release funds in any remaining cash balances directly to the payment method on record. In the event that this is not possible, for example the payment method used is no longer valid, we will attempt to contact you via email to make alternative arrangements to return your cash balance back to you. If after a period of 12 months we have not been able to contact you, Royal Panda will donate any remaining cash balance funds to the charity BeGambleAware.
Making a withdrawal
Please be aware of the following dates:
Do you have a GBP account?
6-19 January:
- Players can withdraw £10 or more.
20-31 January:
- Players can withdraw £1 or more.
Any withdrawals under the value of £1 cannot be automatically processed back to you. However, you can withdraw under £1 by contacting customer services after 19 January.
Royal Panda reserves the right to pass on the costs of processing payments back to you (or a reasonable estimate of those costs) which may exceed any outstanding cash balance available.
Do you hold an account in another currency?
6-31 January:
- Players can withdraw €10 or more, or the currency equivalent.
19-31 January:
- To arrange a withdrawal of less than €10, or the currency equivalent, please contact customer service.
Royal Panda reserves the right to pass on the costs of processing payments back to you (or a reasonable estimate of those costs) which may exceed any outstanding cash balance available.
What happens with my bonus balance?
You have some extra time between now and 31 January if you wish to meet the wagering requirements to release any bonus money from your bonus balance. After that date, your bonus balance will be zero as you will be unable to play at Royal Panda. However, please remember that wagering requirements can only be met with cash balance bets, and from 20 January you will no longer be able to deposit funds.
Sports betting and outstanding bets
Sports betting is still available up until 9 am GMT on 20 January. However, any bets for events that take place or settle after 31 January that are made between 8 January at 10am GMT and 20 January at 9 am GMT will be void and the bet will be returned.
In order to be fair to our loyal players, we will endeavour to settle those bets in the following manner:
- Any single bet to return, up to and including £100, will be settled as a winner.
- Pay bets* out as winners if the odds at the time of review (6-9 January) are the same or shorter (up to and including 16/1 - 17.0) than when the bets were originally placed. This means that, if your bet is more likely to win at the time of review than when you placed it, the bet will be settled as a win.**
- Void bets and return all stakes where the odds on the Royal Panda site at the time of review have lengthened since the bet was placed. This means that, if your bet is less likely to win than when you placed it, we will void the bet and return your stake. We will be reviewing these bets and checking the odds at the time of review on week commencing 20 January.
*Single bets only.
**Exceptions may apply. Due to the number and complexity of some players’ bets, certain cases may deviate from the plan outlined above and those affected will be contacted.
We believe the plan to settle bets is fair to all our players. Some of the single bets settled as winners that we will be paying out early on include:
- Liverpool to win the Premier League
- Leeds or West Brom to win the Championship
- Celtic or Rangers to win the Scottish Premiership
- Vardy to be Premier League top goal scorer
- All four teams left in the Superbowl
If you do not agree with the decision, please contact us with a detailed explanation within 72 hours to discuss it further.
We will settle all ante-post bets as soon as possible, so that you’ll have plenty of time to withdraw your funds.
Royal Panda wants to ensure that no customer is disadvantaged by our decision to close our UK business. If you have any questions regarding existing bets, please contact us.
Please look out for an email from us that will inform you of the decision, and ensure that you withdraw any funds prior to 31 January at 9 am GMT.
A great UK casino alternative to Royal Panda
The fun isn’t over yet! As part of the LeoVegas Group, we thoroughly recommend you check out LeoVegas.com, who provide a fantastic alternative for players seeking an entertaining casino experience. With hundreds of slots and a thrilling live casino environment, you’ll have a great time discovering something new and exciting!
Farewell to all Loyal Pandas
Once again, we’d like to thank you for playing with Royal Panda, remind you that you should withdraw your cash as soon as possible, and wish you every success in the future.
