Terms and conditions for Royal Panda promotions and bonuses

Version: 1.32
Last update: 31-03-2020

10 free spins registration bonus

1. 10 free spins are awarded exclusively to new players on signup and can only be redeemed on Starburst or Starburst Touch.
2. Free spins are valued at the minimum bet per spin (€/$0.10) with all 10 paylines active.
3. Free spins expire seven days from the time at which they are awarded.
4. Free spins winnings are added to player’s bonus balance.
5. Maximum bet permitted when playing with bonus balance money is €7.00/$7.50.
6. Free spins winnings/bonus balance money are subject to the standard bonus wagering requirement of x35 the initial bonus and must be met with cash balance bets.
7. Free spin winnings/bonus balance money for which the player has not yet met the wagering requirement, will automatically expire after 90 days from the moment they are awarded.
8. Free spin winnings/bonus balance money can only be used on casino games, and not sports betting.
9. The values detailed in these terms vary per currency. Check the currency conversion tables below for full details.
10. General terms and conditions for promotions apply.

Welcome bonus/first deposit bonus

1. Royal Panda’s standard welcome bonus is available exclusively to new players on their first deposit and can only be used on casino games.
2. To receive the welcome bonus, players must opt-in by selecting “Welcome Bonus” on their first deposit.
3. The welcome bonus is restricted to one opt-in per household/IP address.
4. The welcome bonus is a 100% matched deposit up to a maximum of €/$100 with a minimum deposit of €/$10 required.
5. Deposits made using Skrill, Neteller and Paysafecard are not eligible for the welcome bonus.
6. Any money won using bonus money will be added to the player’s bonus balance. Upon the player meeting the wagering requirement, any money won using that bonus money will also be released.
7. Bonus balance money is subject to the standard bonus wagering requirement of x35 the initial bonus and must be met with cash balance bets.
8. The welcome bonus and bonus balance winnings can only be used on casino games and not on sports betting.
9. Maximum bet permitted when playing with bonus balance money is €7.00/$7.50.
10. Bonus funds for which the player has not yet met the wagering requirement, will automatically expire after 90 days from the moment they are awarded.
11. Players cannot claim both the welcome bonus and free sports bet. Players can only choose one of these offers on their first deposit.
12. The values detailed in these terms vary per currency. Check the currency conversion tables below for full details.
13. General terms and conditions for promotions apply.

New player free sports bet

1. Royal Panda’s free sports bet is available exclusively to new players on their first deposit and only available to players in countries that host Royal Panda sports betting.
2. To claim the free sports bet, players must opt-in by selecting “Free Sports Bet” on their first deposit.
3. The free sports bet is restricted to one opt-in per household/IP address.
4. To be eligible for the free sports bet, players must deposit €/$20 or more in a single transaction and place a bet/bets of the same currency value of €/$20 or more on the Royal Panda sports betting/sports section with odds of 2.0 or higher.
5. Players will receive a €/$20 free sports bet once their original bets are fully settled, which must be placed at Royal Panda sports betting and cannot be withdrawn.
6. Free sports bets have no monetary value and cannot be exchanged for real money or a bonus.
7. Any winnings accrued from the €/$20 free sports bet will be added as withdrawable funds to players’ accounts, but the initial €/$20 free sports bet will not be returned.
8. Free sports bets must be placed at the Royal Panda sports betting/sports section and cannot be used on a combination bet. Free sports bets cannot be split.
9. Deposits made using Skrill, Neteller and Paysafecard are not eligible for the free sports bet.
10. Free sports bets will automatically expire after 90 days from the moment they are awarded.
11. Players cannot claim both the welcome bonus and free sports bet. Players can only choose one of these offers on first deposit.
12. The €/$20 free sports bet cannot be used in markets where only starting prices are available and full odds are not displayed.
13. The free sports bet will only be released if players do not cash out their qualifying bet.
14. If a withdrawal is requested before the free bet is released, the free bet will be canceled.
15. Only players in the following countries are eligible for the free sports bet: Aruba, Bonaire, Brazil, Canada, Chile, Curacao, Iceland, India (not including Sikkim and Nagaland), Isle of Man, Luxembourg, Malta, Monaco, Norway, Peru, St. Maarten (Dutch part), South Africa, St. Eustatius and Saba.
16. The values detailed in these terms vary per currency. Check the currency conversion tables below for full details.
17. General terms and conditions for promotions apply.

Bamboo Bonus

1. Royal Panda’s Bamboo Bonus is available to existing players every Friday between 00:01 and 23:59 CEST and can be claimed on one deposit only by opting-in when making a deposit.
2. The 50% Bamboo Bonus requires a minimum deposit of €/$10, with a maximum bonus of €/$150 awarded. For example, deposit $300 get an extra 50% in bonus money ($150).
3. The Bamboo Bonus, and any bonus winnings won using it, can only be used on casino games, and not sports betting.
4. Bonus balance money is subject to the standard bonus wagering requirement of x35 the initial bonus and must be met with cash balance bets.
5. The maximum bet permitted when playing with bonus balance money is €7.00/$7.50.
6. Deposits made using Skrill, Neteller and Paysafecard are not eligible for the Bamboo Bonus.
7. The Bamboo Bonus is restricted to one opt-in per household/IP address.
8. Bonus balance money shall expire after 90 days from the moment it’s awarded, if the player has not met the wagering requirements.
9. The values detailed in these terms vary per currency. Check the currency conversion tables below for full details.
10. General terms and conditions for promotions apply.

Lucky 21 promotion

1. To be eligible to participate in this promotion, you must be opted into email marketing communications. You can do this here.
2. The Lucky 21 promotion is open to all players between 00:01 and 23:59 CEST on the 21st of every month.
3. To enter, players must attain a blackjack while playing Royal Panda Live Blackjack or Royal Panda Live Blackjack VIP using real-money wagers.
4. To achieve a blackjack, players must be dealt a card with a value of 10 and an Ace with the first two cards on any hand.
5. The minimum amount per bet: €/$5.
6. The number of blackjacks attained by the player during the promotion shall have no bearing on the outcome of the draw.
7. The winners shall be drawn at random on the 22nd of each month and contacted via their Royal Panda registered email address.
8. The total prize fund for this draw is €/$630 – three prizes of €/$210.
9. Funds shall be credited to the winners’ Royal Panda account at noon CEST on the 22nd of each month as withdrawable funds (“cash”).
10. The values detailed in these terms vary per currency. Check the currency conversion tables below for full details.
11. General terms and conditions for promotions apply.

Currency conversion tables

The values for all promotions at Royal Panda vary per currency. Please refer to the following table for conversions:

Welcome Bonus/Bamboo Bonus - all currencies

Free sports bet - all currencies

Maximum bonus bet for standard games

In the interest of fair gaming and fraud prevention, casino game wagers placed using bonus money are subject to a maximum bet per game round limit.

Maximum bonus bet for selected games

In the case of the following games, these operate with a deviating maximum bet detailed in the table below when playing with bonus money: 1429 Uncharted Seas, The Rift, Dead or Alive, Bloodsuckers and Hellboy. In case of a breach of this rule, the player agrees that his bonus and any associated winnings may be void.

General terms and conditions for promotions

1. In the event that Royal Panda suspects fraud is being perpetrated, Royal Panda reserves the right to reject multiple participations in the same free bet/promotion campaign from the same household or IP address. This includes but isn’t limited to bonus abuse. In this case, the player(s) will no longer be eligible to participate in the free bet/promotion and any funds on their player account(s) may be frozen at Royal Panda’s sole discretion.
2. Unless expressly stated otherwise, and with the exception of periodically returning promotions, all players may only participate in a given promotion once.
3. Multiple participations in the same bonus/promotion/free bet campaign from the same device/household/address are prohibited. Where multiple participations in the same bonus/promotion/free bet campaign from the same device/household/address are detected, the player(s) will no longer be eligible to participate in the bonus/promotion/free bet and any funds on their player account(s) may be frozen.
4. If a player's account is not fully verified, Royal Panda reserves the right to put on hold any prize/bonus/free bet offered or won. Players will then have a period of 30 days to verify their account before any prize/bonus/free bet is forfeited.
5. A player’s identity will be determined using the following information: name, mailing address, e-mail address, IP address, credit/debit card number, computer, and any other type of identification deemed necessary by Royal Panda.
6. All bonuses issued by Royal Panda and any possible bonus winnings cannot be paid out unless the wagering requirements have been met by the player.
7. Free spins or Royal Spins are exclusively for use with the game(s) stated in the concerning promotion.
8. A Royal Spin is identical to a free spin in terms of its function, though the initial value is €/$2 or its equivalent in another currency per spin. Royal Spin winnings are subject to the standard 35x wagering requirements with winnings added to player’s bonus balance.
9. Unless expressly stated otherwise, money won using free spins or Royal Spins will be credited to the player's balance as bonus money for use exclusively with Royal Panda casino games, and thus is subject to Royal Panda’s standard wagering requirement for casino games of 35 times the bonus amount initially received.
10. The player’s bonus balance consists of bonus money and possible bonus winnings. The bonus balance cannot be used to fulfil the wagering requirements unless stated otherwise in the concerning promotion.
11. Wagering requirements: x35 (for casino games), must be met with cash balance bets on those products and games as outlined in the table below.
    

    Classic slots	100%
    Video slots	100%
    Table games	10%
    Video poker	10%
    Live games	10%
    Scratch cards	100%
    Softgames	100%

12. Players agree not to partake in bonus abuse, which includes but isn’t limited to: collusive activity, a player participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that Royal Panda, at its sole discretion, considers to be bonus abuse.
13. While playing with wagers made using their bonus balance, players are strictly prohibited from delaying the playing of a game round until after the wagering requirement for that bonus has been met, and/or they have deposited new funds. This includes all bonus and/or free spin modes and features which may arise as a result of wagers made using the player’s bonus balance. In the event that this occurs, the player agrees that their bonus and/or any associated winnings are void.
14. Prior to the processing of any withdrawals, Royal Panda reviews players’ behaviour for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular playing patterns for bonus play-through requirement purposes. Should Royal Panda deem that irregular playing patterns have occurred, we reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses.
15. When wagering the casino bonus, no sport bets are allowed to be in a pending status. If any sport bets are in pending status when playing with a casino bonus, players’ funds may be confiscated.
16. In its sole and complete discretion, Royal Panda reserves the right to revoke the entitlement of such a player to receive or benefit from the promotion and withhold any withdrawals and/or confiscate all funds connected to such abuse.
17. Wagers are deducted from the player’s cash balance first. If no cash balance is available, the player’s bonus balance will be used.
18. If the player decides to withdraw money before reaching the wagering requirement, any relevant bonus money, including any possible bonus winnings, will be returned to Royal Panda.
19. If Royal Panda decides that a particular player is no longer eligible for promotions/bonuses, Royal Panda may exclude a player from the bonus program without providing further reasons or explanation for exclusion.
20. In the event that no end date is specified, Royal Panda promotions will automatically conclude after 90 days from the date they are first made available. Unless stated otherwise, any remaining bonus funds for which the player has not yet met the wagering requirement, will automatically expire after 90 days from the moment they are awarded.
21. Royal Panda reserves the right to cancel, change and/or withdraw any promotion at any time without prior notice.
22. Royal Panda reserves the right to withdraw the bonus and any possible winnings if any of Royal Panda’s terms and conditions are breached. Any player who breaches these terms may be held responsible for any costs incurred by Royal Panda as a result of that breach.
23. Royal Panda may confiscate funds from the player's balance to make up for losses incurred due to the breach of any of Royal Panda’s terms and conditions.
24. Royal Panda reserves the right to cancel and/or revoke bonuses that may have been obtained by misuse of the system.
25. Employees of Royal Panda and members of their families are prohibited from participating in promotions organized by Royal Panda. Affiliated companies, their employees, and their employees’ families are also prohibited from entering promotions organized by Royal Panda.
26. The player can exclude themselves from receiving Royal Panda’s promotions at any time by submitting a request to customer service, or opting out of marketing communications via their account settings.
27. Royal Panda’s terms and conditions for promotions are available in several languages for information purposes. However, it is the English version that is the legal basis of the relationship between the player and Royal Panda. In case of a discrepancy emerging between an English version and a non-English version of the terms and conditions for promotions, the English version shall prevail.
28. Royal Panda reserves the right to change the terms and conditions of its promotions at any time.
29. In the event of conflicting information, the information described in the terms and conditions for Royal Panda promotions and bonuses shall prevail over any descriptions provided in Royal Panda’s promotions and bonuses explained.
30. In the event of conflicting information, the information described in the general terms and conditions shall prevail over the terms and conditions for Royal Panda promotions and bonuses.