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Terms and conditions for Royal Panda promotions and bonuses

Version: 1.23
Last update: 18-03-2019

    1. Royal Panda reserves the right to change the terms and conditions of its promotions at any time.
    2. In the event of conflicting information, the information described in the terms and conditions for Royal Panda promotions and bonuses shall prevail over any descriptions provided in Royal Panda’s promotions and bonuses explained.
    3. In the event of conflicting information, the information described in the general terms and conditions shall prevail over the terms and conditions for Royal Panda promotions and bonuses.
    4. Royal Panda’s free sports bet is available to new players only in countries that host Royal Panda sports betting and can be selected when depositing for the first time.
    5. Free sports bet terms: Deposit £20 or more in one transaction and place a bet/bets to the value of £20 or more on virtual or real-event bets with odds of 2.0 or higher.
    6. The player will receive a £20 free bet once their original bet(s) have been fully settled.
    7. The £20 free bet must be placed at Royal Panda sports betting, and cannot be withdrawn.
    8. Free bets have no monetary value, and cannot be exchanged for real money or a bonus.
    9. Players must make their £20 free bet in one transaction.
    10. Any winnings accrued from the £20 free bet will be added as withdrawable funds to players’ accounts, but the initial £20 free bet will not be returned.
    11. Deposits with Skrill, PayPal, Neteller and Paysafecard are not eligible for the free sports bet.
    12. Unless stated otherwise, free bets have an expiry date of 90 days from the day it was added to the player’s account. In the event that the free bet has not been used on the expiry date, Royal Panda reserves the right to cancel the free bet.
    13. Free bets must be placed on a single virtual or real-event bet, and cannot be used on a combination bet. Free bets cannot be split.
    14. The player must select the free sports bet when making their first deposit instead of, and not in addition to, the casino welcome bonus.
    15. Royal Panda reserves the right to review the bets placed by the player, or a group of players. Where it grounds to believe the player, or a group of players, is seeking to defraud Royal Panda, it reserves the rights to:
      • Declare any bets, or series of bets, void, whether settled or unsettled;
      • Suspend or close the accounts of the players in question.
    16. Multiple participations in the same free bet campaign from the same device/household are prohibited. Where multiple participations in the same free bet campaign from the same device/household are detected, the free bet/promotion will be forfeited and any funds on the player's account may be frozen.
    17. Royal Panda reserves the right to reject multiple participations in the same free bet/promotion campaign from the same IP address in the event that Royal Panda suspects fraud is being perpetrated. In this case, the player(s) will no longer be eligible to participate in the free bet/promotion and any funds on their player account(s) may be frozen.
    18. Top Price offers: Initial odds displayed in emails, promotions and social media can fluctuate.
    19. Our guaranteed Top Price or joint Top Price will be matched by monitoring Oddschecker.com to ensure we won’t be beaten on price. Prices will be compared with the following bookmakers: Bet365.com, Ladbrokes.com, WilliamHill.com, PaddyPower.com, Coral.co.uk, SkyBet.com, Boylesports.com, Betfred.com, Betvictor.com and Unibet.co.uk.
    20. Royal Panda’s Top Price guarantee is available on standard odds offered by the aforementioned bookmakers, and will not take into consideration non-standard or promotional odds, including (but not restricted to): sign-up offers, promotional prices, so-called “bet boosts”, enhanced odds, or betting exchanges a comparison.
    21. Royal Panda is not obliged to match the Top Price of our competitors if the price is greater than the ‘lay’ price on any betting exchange. For example, if the Top Price is 2.5 (6/4) with another bookmaker, and on the exchange the lay price is 2.44, we would not be obliged to offer odds of 2.5 (6/4).
    22. The offer only applies to bets placed on Match Odds. All other markets are excluded, unless otherwise advertised.
    23. Royal Panda’s standard 100% welcome bonus is available only to players when they make their first deposit, and can only be used on casino games. Non-standard welcome bonus offers may only be used with casino games unless expressly stated otherwise.
    24. The welcome bonus requires a minimum deposit of €/$/£10, or its equivalent in another currency, and the maximum bonus players can earn is €/$/£100, or its equivalent in another currency.
    25. Royal Panda’s Bamboo Bonus is only available on casino games, and sport bets won't count towards the Bamboo Bonus wagering requirement.
    26. The 50% Bamboo Bonus can be claimed once a week on a Friday between 00:00 and 23:59 CEST only.
    27. The Bamboo Bonus requires a minimum deposit of €/$/£10, or its equivalent in another currency, and the maximum bonus players can earn is €/$/£150, or its equivalent in another currency.
    28. Unless otherwise stated, all Royal Panda deposit bonuses can only be used on casino games.
    29. Players from the following countries are eligible for the free spins upon creating their account: United Kingdom, Switzerland, Austria, Germany, Finland, Norway, New Zealand, Japan.
    30. 10 free spins are awarded to eligible players on sign-up and can only be redeemed on Starburst or Starburst Touch.
    31. Starburst free spins expiry date: 7 days from the moment players launch any NetEnt slot after sign-up.
    32. Players who deposit using Neteller, PayPal, Skrill or Paysafecard are not eligible for any of Royal Panda’s deposit bonuses.
    33. Unless expressly stated otherwise, and with the exception of periodically returning promotions, all players may only participate in a given promotion once.
    34. Multiple participations in the same bonus / promotion / free bet campaign from the same device / household / address are prohibited. Where multiple participations in the same bonus / promotion / free bet campaign from the same device / household / address are detected, the player(s) will no longer be eligible to participate in the bonus / promotion / free bet and any funds on their player account(s) may be frozen.
    35. Royal Panda reserves the right to reject multiple participations in the same bonus/promotion / free bet campaign from the same IP address in the event that Royal Panda suspects fraud is being perpetrated. In this case, the player(s) will no longer be eligible to participate in the bonus / promotion and any funds on their player account(s) may be frozen.
    36. A player’s identity will be determined using the following information: name, mailing address, e-mail address, IP address, credit/debit card number, computer, and any other type of identification deemed necessary by Royal Panda.
    37. All bonuses issued by Royal Panda and any possible bonus winnings cannot be paid out unless the wagering requirements have been met by the player.
    38. The standard wagering requirement for bonus money is 35 times the initial bonus amount received when playing casino games. 
    39. Any money won using bonus money will be added to the player’s bonus balance. Upon the player meeting the wagering requirement for a given promotion, any money won using that bonus money will also be released.
    40. Free spins are exclusively for use with the game(s) stated in the concerning promotion.
    41. Unless expressly stated otherwise, money won using free spins will be credited to the player's balance as bonus money for use exclusively with Royal Panda casino games, and thus is subject to Royal Panda’s standard wagering requirement for casino games of 35 times the bonus amount initially received.
    42. Unless expressly stated otherwise, money won during casino game tournaments will be credited to the player's balance as bonus money and thus is subject to Royal Panda’s standard wagering requirement.
    43. The player’s bonus balance consists of bonus money and possible bonus winnings. The bonus balance cannot be used to fulfill the wagering requirements unless stated otherwise in the concerning promotion.
    44. Wagering requirements can only be fulfilled by the player by placing real money bets with their cash balance on those products and games as outlined in the table below.
      Classic slots 100%
      Video slots 100%
      Table games 10%
      Video poker 10%
      Live games 10%
      Scratch cards 100%
      Softgames 100%
    45. Bonus abuse will result in the suspension and/or closing of the player’s account.
    46. Wagers are deducted from the player’s cash balance first. If no cash balance is available, the player’s bonus balance will be used.
    47. If the player decides to withdraw money before reaching the wagering requirement, any relevant bonus money, including any possible bonus winnings, will be returned to Royal Panda.
    48. If Royal Panda decides that a particular player is no longer eligible for promotions/bonuses, Royal Panda may exclude a player from the bonus program without providing further reasons or explanation for exclusion.
    49. In the event that no end date is specified, Royal Panda promotions will automatically conclude after 90 days from the date they are first made available. Unless stated otherwise, any remaining bonus funds for which the player has not yet met the wagering requirement, will automatically expire after 90 days from the point they are awarded.
    50. Royal Panda reserves the right to cancel, change and/or withdraw any promotion at any time without prior notice.
    51. Royal Panda reserves the right to withdraw the bonus and any possible profits if any of Royal Panda’s terms and conditions are breached. Any player who breaches these terms may be held responsible for any costs incurred by Royal Panda as a result of that breach.
    52. Royal Panda may confiscate funds from the player's balance to make up for losses incurred due to the breach of any of Royal Panda’s terms and conditions.
    53. Royal Panda reserves the right to cancel and/or revoke bonuses that may have been obtained by misuse of the system.
    54. Employees of Royal Panda and members of their families are prohibited from participating in promotions organized by Royal Panda. Affiliated companies, their employees, and their employees’ families are also prohibited from entering promotions organized by Royal Panda.
    55. The player can exclude themselves from receiving Royal Panda’s promotions at any time by submitting a request to customer service. This action can be undone at any time simply by contacting customer service again.
    56. Royal Panda’s terms and conditions for promotions are available in several languages for information purposes. However, it is the English version that is the legal basis of the relationship between the player and Royal Panda. In case of a discrepancy emerging between an English version and a non-English version of the terms and conditions for promotions, the English version shall prevail.
    57. In the interest of fair gaming and fraud prevention, casino game wagers placed using bonus money are subject to a maximum bet per game round limit. The maximum bet permitted when playing with bonus money is $7.50, €7.00, £5.00, or its equivalent in another currency. In the case of the following games, these operate with a deviating maximum bet of $1.50, €1.40, £1.00, or its equivalent in another currency, when playing with bonus money: 1429 Uncharted Seas, The Rift, Dead or Alive, Bloodsuckers, Kings of Chicago, Hellboy, 300 Shields. In case of a breach of this rule, the player agrees that his bonus and any associated winnings may be void.
    58. While playing with wagers made using their bonus balance, players are strictly prohibited from delaying the playing of a game round until after the wagering requirement for that bonus has been met, and/or they have deposited new funds. This includes all bonus and/or free spin modes and features which may arise as a result of wagers made using the player’s bonus balance. In the event that this occurs, the player agrees that their bonus and/or any associated winnings are void.