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Terms and conditions

Version: 1.6
Last update: 28-06-2017

  1. General information
    1. Please read carefully the following legally binding agreement (hereinafter ‘agreement’ or 'terms and conditions') between Royal Panda Limited under the brand name of Royal Panda and yourself (hereinafter ‘the player’ or 'player').
    2. Royal Panda in these terms and conditions refers to Royal Panda Limited. Royal Panda Limited is incorporated with company registration number C58222 in Malta. Royal Panda has its registered office at Level 2, Tagliaferro Business Centre, High Street, c/w Gaiety Lane, Sliema SLM 1551, Malta.
    3. With ‘site’ ‘website’ ‘the site’ or ‘the website’ these terms and conditions refer to www.royalpanda.com, all related URLs and any related sites on which the Royal Panda services are operated.
    4. These terms and conditions constitute a binding agreement between the player and Royal Panda.
    5. Royal Panda is licensed and regulated by the Malta Gaming Authority (MGA). Royal Panda holds licenses MGA/CL1/879/2013, (issued on 18 September, 2013); MGA/CL1/880/2013, (issued on 18 September, 2013); MGA/CL1/950/2013, (issued on 14 July, 2014); and MGA/CL1/1135/2015, (issued on 29 April 2016).
    6. Royal Panda is also licensed and regulated in the United Kingdom by the Gambling Commission (GC), and has been awarded the following license: 000-039221-R-319351-008.
    7. These terms and conditions come into force as soon as the player validates them by confirming he/she has read, understood and accepted them.
    8. These terms and conditions and any dispute or claim arising out of or in connection with it or its subject matter, whether of a contractual or non-contractual nature, shall be governed by and construed in accordance with the laws of Malta.
    9. The player must read these terms and conditions carefully before validating them. If the player does not agree with any provision of these terms and conditions the player must not use or continue to use the website.
    10. Royal Panda’s terms and conditions may be amended from time to time. The player will be notified about possible amendments. The player must always re-confirm acceptance before amendments come into effect. The version number and the date of the last update at the top of this page provide the player with information about when the last amendments have been made.
    11. These terms and conditions are published in several languages for information purposes. It is only the English version that is the legal basis of the relationship between the player and Royal Panda. In case of any discrepancy between a non-English version and the English version of these terms and conditions, the English version shall prevail.
    12. Any reference to Royal Panda’s games in this agreement shall refer to random number generator casino games, live casino games and mobile casino games as may from time to time become available on www.royalpanda.com and related URLs, but may also include sports bets. Royal Panda reserves the right to add and remove games from the website at its own discretion. Any reference to Royal Panda’s event bets and event betting in this agreement shall refer to bets placed on the outcome of real events (“real event bets”) and outcomes on virtual events powered by random number generators (“virtual event bets).
    13. Playing at Royal Panda is for entertainment purposes only. No real money playing is required The player may play games without betting money if he/she wishes. The player acknowledges that he/she does not find Royal Panda to be unfair or indecent.
    14. There is a risk of losing money when playing for money at Royal Panda. Royal Panda has no responsibility for such losses.
    15. The player agrees to indemnify, hold harmless and defend Royal Panda’s directors, partners, licensees, distributors, subsidiaries, employees, shareholders, agencies, against all claims, demands, liabilities, damages, losses, expenses and costs, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result of:
      • The player’s breach of this agreement, in whole or in part;
      • Violation by the player of any law or any third-party rights;
      • Use by the player of Royal Panda or use by any other person accessing Royal Panda using the player’s login credentials, with or without the player’s authorization.
    16. Royal Panda is not liable for indirect or direct consequential damages arising out of the use of Royal Panda’s services. This applies also where Royal Panda has had prior knowledge of the possibility of such damages.
    17. The division of these terms and conditions into sections and the insertion of headings are for convenience of reference only and shall not affect the interpretation of this agreement.
    18. Royal Panda’s casino software is provided by Net Entertainment Malta Ltd., Evolution Gaming Limited, Microgaming Europe Limited, and NYX Interactive Malta Ltd. Royal Panda’s event betting software is provided by Soft Construct (Malta) Limited. The player hereby agrees not to circumvent in any way the intellectual property rights of Net Entertainment or Net Entertainment group companies. Nor shall the player circumvent in any way the intellectual property rights of Evolution or Evolution group companies, Microgaming or Microgaming group companies, NYX or NYX group companies, or Soft Construct or Soft Construct group companies.
    19. If provisions in this agreement become or are illegal or unenforceable in any jurisdiction, it shall not affect the validity or enforceability in that jurisdiction of any other provision from this agreement. Any provision of this agreement that is illegal, invalid or unenforceable in any jurisdiction will be ineffective in that particular jurisdiction. The validity, legality or enforceability of that provision in other jurisdictions will not be affected.
    20. Royal Panda does not pay interest on deposits, winnings or pay-outs. Royal Panda is not a financial institution and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system.
  2. Bonus scheme conditions and Loyal Panda
    1. The player acknowledges and understands that additional terms and conditions exist with respect to:
    2. Royal Panda reserves the right to withdraw the bonus and possible profits if any term of the promotion has been breached. The player can be held responsible for possible costs Royal Panda incurs due to the breach of the player.
    3. All bonuses issued by Royal Panda cannot be paid out unless the wagering requirements have been met by the player.
    4. The standard wagering requirement for bonus money is 35 times the bonus amount received when playing games, and 7 times the bonus amount received when placing real event bets and virtual event bets with odds of 1.80 or higher. This may differ for specific promotions if this is specified on the concerning promotion page.
    5. All bonuses have an expiry date. The standard expiry date for bonus money is 90 days. The expiry date can differ for specific promotions. In such an event, the expiry date will be listed on the concerning promotion page. Wagering requirements need to have been fulfilled at the expiry date. Royal Panda may cancel/debit bonus credit from the player’s account after the expiry date.
    6. Royal Panda reserves the right to cancel/change/stop any promotion, and notify its customers accordingly.
    7. Royal Panda reserves the right to withhold and remove any bonuses awarded if the player has not used the bonuses within 90 days from the date on which they were awarded.
    8. Multiple participations in the same bonus campaign from the same device/household are prohibited. Where multiple participations in the same bonus campaign from the same device/household are detected, the bonus/promotion will be forfeited and any funds on the player's account may be frozen.
    9. Royal Panda reserves the right to reject multiple participations in the same bonus/promotion campaign from the same IP address in the event that Royal Panda suspects fraud is being perpetrated. In this case, the player(s) will no longer be eligible to participate in the bonus/promotion and any funds on their player account(s) may be frozen.
    10. Royal Panda’s bonus scheme conditions are published in several languages for information purposes. It is only the English version that is the legal basis of the relationship between the player and Royal Panda. In case of any discrepancy between an English version and a non-English version of these bonus scheme conditions, the English version shall prevail.
    11. In the event of conflicting information, the information described in these terms and conditions shall prevail over any terms and conditions provided in the terms and conditions for Royal Panda promotions and bonuses, and the terms and conditions governing the Loyal Panda program.
  3. Jackpots
    1. The information in the jackpot displays on www.royalpanda.com and in the jackpot games are updated on a regular basis, but as it is not real-time, the displayed value may not be 100% accurate. Following the jackpot having been won, the exact amount of the jackpot will be calculated according to the number of rounds played up to the time the jackpot is won.
    2. As the jackpot values displayed on Royal Panda and in the game are not real-time, on exceptionally rare occasions, it may happen that a jackpot is won and immediately after that it’s won again by another player during the time of updating, in which case the win is the new re-seeded jackpot which may be lower. In most cases the delay results in a higher jackpot win value.
    3. Progressive Jackpot wins are subject to verification by Royal Panda and the concerned software supplier. All decisions in this regard are final and no correspondence will be entered into.
    4. No jackpots can be won when the player is not playing for real money.
    5. For some jackpot games from Net Entertainment, jackpot counters might be displayed in a different currency than that player is playing in. If the player wins such a jackpot and he/she is playing casino games with a different currency, the amount won is converted to the currency in which the player is playing in and is added to the player’s account.
    6. Royal Panda and the software suppliers reserve the right to change or waive the jackpot rules at any time and for any period.
    7. In the event that a progressive jackpot which is managed by a software supplier is won, the software supplier in question shall transfer the jackpot sum to Royal Panda. As this sum may be in a different currency than the one the player is playing in, in the event that the player requests a withdrawal of the jackpot win, Royal Panda reserves the right to transfer to the player the amount received from the software supplier, in the currency it received it in. In such instances, the amount ultimately received by the player may be subject to any exchange rate fluctuations between the point the funds were received by Royal Panda and the point at which they are transferred to the player, and any currency conversion costs, and may differ from the jackpot amount won as a result.
  4. Exceptional circumstances
    1. Royal Panda is not liable for any lag, downtime, server disruptions, or any technical or political disturbance to the game play, or the event upon which bets are placed. Refunds, under such circumstances, may be given solely at the discretion of the management. Management will always pursue what it deems to be the fairest solution in such cases. Management may, at its own discretion, consult the MGA to obtain a fair solution.
    2. Royal Panda is provided on an ‘as available’ basis. Royal Panda gives the player no warranty or representation, relating to the satisfactory quality, completeness or accuracy of the service or the software.
    3. If Royal Panda is subjected to a server-side system failure and the game/event is corrupted because of this, the player will get his/her money back for the amount wagered when the failure took place.
    4. Royal Panda accepts no liability for any losses or damages which are deemed or alleged to have arisen out of or in connection with the Royal Panda website or its content. This includes but isn’t limited to delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
    5. Royal Panda will have the rights to change errors made in publication of information, including but not limited to jackpots, odds and pay tables. No rights can be derived from published inaccurate information of any kind.
    6. Royal Panda will have the rights not to pay out winnings based on published inaccurate information. Players that lost money as a result of such a case are entitled to a refund of the money they lost.
    7. If Royal Panda suspects fraudulent activity in any particular game, Royal Panda will have the right to cancel the game. Suspicious players in respect of the fraudulent activity will have their accounts blocked pending further investigations. Any players not so suspected will have their wagered amounts in respect of cancelled games returned to their account.
    8. Royal Panda will have the right to cancel a game immediately if something wrong is identified with the game settings, and refunds for purchased bets will be paid out.
    9. If the player is found to have cheated or attempted to defraud the service of Royal Panda in any way including but not limited to game manipulation, chip dumping, transfers or payment fraud, or if the player makes untrue and/or malicious comments with regard to Royal Panda's operation in any media or forum, Royal Panda reserves the right to close the player’s account, and return all funds to the player.
    10. In the event of a Royal Panda system malfunction all wagers are void. In the eventuality of such a system malfunction, a system rollback will take place, reverting the players back to their state as at the restore point employed.
    11. In the event a game, or a live or virtual event, is started but miscarries because of a failure of the server-side system, Royal Panda shall refund the amount wagered in the game to the player by crediting it to his/her member account or, if the account no longer exists, by paying it to the player in an approved manner.
    12. Royal Panda reserves the right to limit and refuse bets at its sole discretion.
    13. Royal Panda will do its utmost to avoid viruses, Trojans or malware on its system but won’t be responsible for viruses, Trojans or malware of any kind. It’s the player’s responsibility to protect his/her system(s).
    14. The player can submit a complaint to Royal Panda if he/she has any dispute with regard to the outcome of a game. The player has to submit his/her complaint to Royal Panda by email: support@royalpanda.com within 14 days. The result showing on Royal Panda’s gaming server shall be the official and governing result of play in case of discrepancy.
    15. Players must be informed that third party interface applications may not display full information about the customer’s wagers.
    16. In time-critical events, the player may find themselves disadvantaged by technical and/or performance issues, including slow network speeds, or poor performance of the device they are playing on.
  5. Player registration and deregistration
    1. The results of all games, real event bets and virtual events bets on Royal Panda are subject to audit and review, and may be declared void:
      • If player collusion between customers and/or staff is detected
      • In the case of use of robots or other devices
      • Or any other method, application or tool that distorts normal gameplay or in any other way attempts to defraud Royal Panda.

      Royal Panda can take measures against any player involved in events that distort normal gameplay, including but not limited to blocking accounts, closing accounts, charging incurred costs.

    2. The player is not allowed to participate in a real-money game, real event bet or virtual event bet unless he/she is registered as a player and holds a full Royal Panda member account. Every player must submit an application for registration and provide Royal Panda with the following mandatory information:
      • Identity
      • Address
      • Contact e-mail
      • Personal telephone number

      All of which must be true and correct. It is the player’s sole responsibility to ensure that the information provided is true, complete and correct. The player hereby decorates and warrants to Royal Panda that the information provided is true, complete and correct.
      The player is hereby notified that Royal Panda carries out verification procedures on players depositing money. The player may be requested to provide Royal Panda with documents, such as but not limited to a copy of their passport.

    3. The player’s member account may be blocked or closed if he/she does not provide the requested information or documents or if he/she provides Royal Panda with false or misleading documents. Royal Panda will have the right to seize the balance of the closed account.
    4. The player’s member account will be closed if Royal Panda has grounds to believe he/she is engaged in fraudulent activities. Royal Panda also reserves the right to seize the balance of the closed account.
    5. Member accounts created by the player, with incorrect or misleading information, are not entitled to jackpots or any other winnings. No winnings will be paid out to non-existent persons or incorrect accounts.
    6. When creating an account (registering) at Royal Panda, the player is obliged to give a valid name, surname, address, contact email and personal telephone number. Registering an account with false information is prohibited. Royal Panda will have the right to close member accounts created with false information at its sole discretion.
    7. Multiple accounts for the same player are not allowed. In case it is noted that the player holds more than one account, Royal Panda will have the right to:
      • Close or block the member accounts held by the player; and/or
      • Seize any funds remaining in the player’s duplicate account(s), including deposited funds and winnings won by the player using said account(s).

      If the player notices that he/she has more than one member account, the player must notify Royal Panda immediately.

    8. The player must register his/her member account personally. Registering an account for somebody else is prohibited. Royal Panda will have the right to close or block the member’s account at its sole discretion.
    9. Royal Panda reserves the right to refuse member account registrations or to de-register and cancel the player’s account for any reason whatsoever at any time without prior notice at its sole discretion. Circumstances under which the player’s account may be closed include, but are not limited to, the following:
      • If the player has charged back any of his/her purchases made with his/her credit card or other applicable deposit methods;
      • If the player was engaged in playing in a professional sense or in concert with other players.
    10. Royal Panda reserves the right to close member accounts at its sole discretion. Previously agreed contractual obligations will be honored.
    11. For the purposes of adhering to all of its obligations towards the law and other directives of the relevant regulatory authorities from time to time, Royal Panda will keep all necessary personal information to carry out such obligations as required. Where data is no longer required to be kept, this shall be destroyed.
    12. Royal Panda will carry out a Know Your Client screening procedure when the player deposits money. Royal Panda may request further documentation to validate the player’s identity as it may deem necessary.
    13. Residents from the following countries are prohibited from registering at Royal Panda: United States of America, Turkey, France, Spain, Italy, Israel, Singapore, Belgium, Denmark, Czech Republic, Slovenia, Australia, Netherlands, Poland, Portugal and Hungary.
    14. No officers or employees at whatever level, of Royal Panda shall make real money wagers on any of the jackpot games. If any such player shall win a jackpot, such a win shall not be paid out to the winner.
  6. Player responsibility
    1. The player is solely responsible to determine whether the access and use of Royal Panda is permitted under any applicable laws. The player should inform himself/herself about local laws or regulations before opening an account at Royal Panda. It is the player’s sole responsibility to stay informed about local laws or regulations each time he/she plays.
    2. The player must keep his/her account details up-to-date at all times.
    3. The player is prohibited to sell, transfer or acquire Royal Panda member accounts.
    4. The player is fully responsible for all taxes, fees and other costs incidental to and arising from any winnings resulting from use of Royal Panda.
    5. The player’s login details are highly confidential. The player is obliged to keep his/her login details confidential. The player should at all times, use his/her best efforts to protect the confidentiality of his/her login details.
    6. The player should never write down, communicate or share passwords with any other person. It’s the player’s responsibility to keep his/her account information, user name and password secret and confidential. Should a player give away, share, or lose his/her user name and/or password, Royal Panda will not be held responsible for any loss or damage as a result thereof. A Royal Panda employee will never ask for a player’s password.
    7. The player is responsible for any unauthorized use of his/her user name or password. The player is responsible for all activity on his/her account.
    8. The player is prohibited to acquire, transfer or sell funds from Royal Panda member accounts.
    9. Royal Panda uses advanced methods for the encryption of user name and password information. The player will not break in, access or attempt to break in or access or otherwise bypass Royal Panda’s security. If Royal Panda suspects that the player has attempted to or may be attempting to break in, Royal Panda reserves the right to inform the applicable authorities and block or close the player’s account.
    10. Playing at Royal Panda is restricted to individuals of legal age as determined in the jurisdiction in which the player resides. Under no circumstances may the player register or play if he/she is under 18 years of age. If any funds are deposited by an underage individual not resident in the United Kingdom, the funds will be forfeited to the MGA. Players from the United Kingdom are advised that it is a criminal offence to gamble while underage. In the event that a player from the United Kingdom is found to be underage, all winnings shall be considered forfeit and the original deposit refunded to the person minus any winnings (including those already paid).
    11. The player is fully aware of the fact that there is a risk of losing money through the use Royal Panda’s services.
    12. The player is fully aware of all terms and conditions and has read them carefully before opening up a member account at Royal Panda.
    13. Royal Panda recommends that the player retains copies of transaction records.
    14. Royal Panda recommends that the player retains a copy of these terms and conditions.
  7. Deposits
    1. The player may close his/her member account at any time. All funds from the player’s member account deducted with relevant withdrawal charges will be returned to the player.
    2. The minimum deposit amount is €/$/£10. This amount may be higher for certain deposit methods as relatively higher costs may be involved for Royal Panda when using such methods.
    3. The player can close his/her member account by contacting customer service by email: support@royalpanda.com
    4. Royal Panda will decide what method of repayment to use.
    5. In order to comply with the UK Gambling Commission’s basic-level customer funds protection regulations, Royal Panda stores all player-deposited funds in a separate bank account to those of its own corporate funds, until such a time that the player either withdraws those funds, or has lost them gambling on Royal Panda. Please note that in the event of insolvency, the aforementioned bank account, and the funds held within it, may be deemed to be a recoverable asset by any creditors.
    6. It’s unlawful to deposit money from ill-gotten means. All money that the player deposits into his/her member account must not be tainted with any illegality and, in particular, does not originate from any illegal activity or source.
    7. Royal Panda reserves the right to close the player’s member account and to refund the account balance deducted with relevant withdrawal charges, at Royal Panda’s absolute discretion and without any obligation to state a reason or give prior notice.
    8. The player agrees that deposits will be handled by Royal Panda directly or through a payment provider or any other third party.
    9. Royal Panda does not guarantee that there will not be any delay in the processing or receipt of deposits.
    10. Royal Panda is entitled to determine minimum and maximum amounts to be deposited in the member’s account, at Royal Panda’s sole discretion.
    11. Royal Panda offers the following deposit methods, listed with concerning transaction time, deposit limits and processing fees. Please note that some of the methods may not be available in some countries.
      Options Deposit methods Transaction time Minimum deposit Maximum deposit Processing fee
      Instant bank Sofortüberweisung Instant €/$/£10 €/$/£15,000 0.0%
      Instant bank LobaNet Instant €/$/£10 €/$/£15,000 0.0%
      Instant bank Instant banking Instant €/$/£10 €/$/£15,000 0.0%
      E-wallet DineroMail Instant €/$/£10 €/$/£15,000 0.0%
      Voucher AstroPay Card Instant €/$/£10 €/$/£15,000 0.0%
      (Instant) bank (instant) (fast)
      Bank transfer      		 1-5 days €/$/£10 €/$/£50,000 0.0%
      Cards Credit/debit cards Instant €/$/£10 €/$/£1,500 0.0%
      Voucher Paysafecard Instant €/$/£10 €/$/£15,000 0.0%
      Instant bank Przelewy24 Instant €/$/£10 €/$/£15,000 0.0%
      Voucher Ukash Instant €/$/£10 €/$/£15,000 0.0%
      Voucher Todito Cash Instant €/$/£10 €/$/£15,000 0.0%
      Voucher Boleto Bancário Instant €/$/£10 €/$/£15,000 0.0%
      E-wallet NETELLER Instant €/$/£10 €/$/£15,000 0.0%
      E-wallet Skrill Instant €/$/£10 €/$/£10,000 0.0%
      Instant bank SafetyPay Instant €/$/£10 €/$/£15,000 0.0%
      Instant bank eKonto Instant €/$/£10 €/$/£15,000 0.0%
      Instant bank AGMO Instant €/$/£10 €/$/£15,000 0.0%
      E-wallet eWire Instant €/$/£10 €/$/£15,000 0.0%
      Instant bank Trustly Instant €/$/£10 €/$/£15,000 0.0%
      Instant bank GiroPay Instant €/$/£10 €/$/£15,000 0.0%
      Instant bank Euteller Instant €/$/£10 €/$/£15,000 0.0%
      Cards Fundsend Instant €/$/£10 €/$/£15,000 0.0%
  8. Withdrawals
    1. Royal Panda is not a financial institution and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system. Any suspicious activity will be investigated.
    2. The player agrees that the funds deposited in his/her member account will only be used for playing the games, or the placing of live or virtual event bets. Royal Panda reserves the right to charge a 10% fee in case the player requests a withdrawal without a member account turnover that is equal or more than the amount of funds deposited.
    3. The player agrees that withdrawals will be handled by Royal Panda directly or through a payment provider or any other third party.
    4. The player agrees that Royal Panda will have the rights to withhold withdrawals if Royal Panda suspects that the player may be engaged in or has engaged in improper, fraudulent, and collusive activities.
    5. Royal Panda does not guarantee that there will not be any delay in the processing or receipt of withdrawals.
    6. In any given 24-hour period, the player may request a withdrawal of up to the amount specified for their chosen withdrawal method in the fifth column of the table in clause 8.8. However, for the player’s own protection, Royal Panda will only transfer €/$/£50,000 to the player in a given 24-hour period, unless a larger amount has been agreed on by prior arrangement.
    7. The minimum amount for a withdrawal the player can make is €/$/£10. This amount may be higher for certain withdrawal methods as relatively higher costs may be involved for Royal Panda when using such methods.
    8. Royal Panda offers the following withdrawal methods, listed with concerning transaction time, options, delays imposed and processing fees.
      Options Withdrawal methods Transaction time Minimum withdrawal Maximum withdrawal Processing fee
      Bank Bank transfer 1 – 5 days €/$/£10 €/$/£100,000 0.0%
      E-wallet Skrill Instant €/$/£10 €/$/£100,000 0.0%
      E-wallet NETELLER Instant €/$/£10 €/$/£100,000 0.0%
      Cards Credit/debit cards 1 – 5 days €/$/£10 €/$/£50,000 0.0%
    9. Royal Panda will carry out verification procedures to verify the player’s identity on all cumulative withdrawals of €2,330 or more.
    10. Royal Panda will carry out verification procedures to verify the player’s identity on all cumulative deposits of €2,000 or more made in the course of any 24-hour period by players from the United Kingdom.
    11. Royal Panda also reserves the right to carry out verification procedures in case of lower payouts.
    12. Withdrawals by the player will be remitted only to the same account from where the funds paid into the player’s account originated.
    13. The player agrees that he/she shall only use credit card and other financial instruments that are valid and lawfully belong to him/her.
  9. Inactive, dormant and closed accounts
    1. An inactive member account is an account that has not been accessed for 10 months, that has a real money balance. Royal Panda will contact the player should his/her account become inactive. If, after 12 months since the last login, Royal Panda is unable to contact the player, Royal Panda will charge a €/$/£5.00 per month administrative fee on the player’s member account. Should the player's balance be less than €/$/£5.00, the remaining balance will be deducted. Deducting the fee from the player’s member account will not result in a negative player balance. Royal Panda shall use reasonable efforts to contact the player.
    2. If the player starts playing again on his/her account before the account becomes dormant and after Royal Panda has begun charging the player’s member account with the administrative fee, Royal Panda will refund the player’s member account with the administrative fees charged.
    3. A dormant account is an account with a real money balance that has not been accessed for 30 months. Once the player’s account becomes dormant and if Royal Panda has been unable to contact the player, Royal Panda, in accordance with the applicable law, will transfer his/her remaining account balance to the MGA.
    4. The player’s member account may be excluded/closed if he/she’s in breach of Royal Panda’s terms and conditions.
  10. Responsible gaming
    1. Royal Panda offers self-exclusion facilities for those customers who wish to restrict their gambling activities with Royal Panda. The following self-protection mechanisms are available and can be entered via the responsible gaming link in the footer of the website:
      • Self-exclusion
      • Cool down period
      • Set financial limits on wagers and losses
      • Set limits on session time
    2. By entering into a self-exclusion agreement with Royal Panda, the player will be prevented from using his/her account for a definite or indefinite period. During this period of self-exclusion Royal Panda will not distribute any promotions.
    3. If the player needs a break from gambling at Royal Panda he/she can ask for a cool down period of seven days. Once the player has requested a cool down period, he/she will receive a confirmation from Royal Panda within 48 hours. In all cases, the player’s request will be complied with as soon as it is acknowledged by Royal Panda.
    4. The player may also choose to impose a ceiling on the maximum wagers and losses he/she may make/incur.
    5. The player may also choose to impose a time limit per session.

    6. In the event that the player manually adjusts, or requests an adjustment to, his or her limits (including limits on losses, wagers and deposits) or a period of self-exclusion:

      • New limits that are stricter than those previously imposed, or an extension of a period of self-exclusion, will take effect immediately from the time of adjustment.
      • New limits that are more lenient than those previously imposed will only take effect after a seven-day cool down period from the time of adjustment.
      • A period of self-exclusion shall only be shortened after a seven –day cool down period, unless the existing self-exclusion period is due to end within that seven-day timeframe, in which case it shall remain unaltered.
  11. Privacy policy
    1. Royal Panda respects the privacy of the player. Royal Panda safeguards the player’s privacy through Royal Panda’s privacy policy.
    2. Royal Panda processes personal data from the player for the purposes of allowing him/her access to use its services and in order to allow him/her to participate in games and provide him/her with ancillary services.
    3. Royal Panda takes great effort in protecting the player’s personal data. Royal Panda employs security protocols to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner.
    4. Royal Panda complies with the Maltese Data Protection Act (Chapter 440 of the Laws of Malta) requirements for the protection of the player’s personal data.
    5. The following employees of Royal Panda will have access to personal data:
      • Key official
      • Money laundering officer
      • Director of operations
      • Customer support agents
      • Customer retention team members
      • VIP player manager(s)

      Royal Panda’s employees who have access to, or are associated with the processing of the player’s personal information, are obliged to respect the confidential nature of the player’s information pursuant to applicable data protection and privacy laws.

    6. Royal Panda reserves the right to record all calls, internet communications and details of transactions the player carries out through the site.
    7. While www.royalpanda.com and related URLs may contain links to websites operated by parties other than Royal Panda, Royal Panda is not responsible for the privacy practices or content of any such websites.
    8. Royal Panda may use cookies on the player’s computer. Cookies are small files containing information used to offer the player an optimal visitor experience, track visitors and improve service.
    9. Royal Panda may use and publish the player’s user name and/or first name and/or first letter of last name and/or region for promotional purposes.
    10. The player’s personal data will only be disclosed to third parties in the following cases:
      • Where Royal Panda is required to do so by law;
      • If it concerns a credit reference agency. A credit reference agency may also keep a record of that information;
      • If Royal Panda needs to share data with its payment processors to facilitate transactions;
      • To comply with Royal Panda’s legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities as well as all duties and responsibilities owed under any other applicable legislation and to any other applicable regulators in other jurisdictions;
      • When Royal Panda feels that disclosure is necessary to protect Royal Panda’s or the player’s safety, or the safety of others, investigate fraud, or respond to a government request;
      • If Royal Panda is involved in a merger, acquisition, or sale of all or a portion of its assets, the player will be notified via email and/or a prominent notice on www.royalpanda.com;
      • If Royal Panda’s marketing service providers require the data to carry out their tasks;
      • To any other third party with the player’s prior consent to do so.
    11. In order to provide the player with an efficient service, Royal Panda and/or its service providers may be required to transfer the player’s personal data from one country to another on a worldwide basis. The player hereby consents to his/her personal data being transferred
  12. Anti-money laundering
    1. Royal Panda will have the right to block the player’s member account when fraudulent activity is suspected. The account will remain locked until such time that Royal Panda completes an audit of the player’s member account.
    2. All money that the player deposits into his/her member account that is not tainted with any illegality and, in particular, does not originate from any illegal activity or source.
    3. Royal Panda shall report any suspicious transaction to the relevant authorities.
    4. Royal Panda will check all transactions to prevent money laundering.
    5. Royal Panda may request that the player provides identification documents. Failure to do so may result in the player’s member account being blocked until adequate documentation is provided.
    6. If Royal Panda cannot ascertain the integrity of the funds deposited by the player, Royal Panda will consult with the Financial Intelligence Analysis Unit (FIAU).
  13. Player complaints
    1. If the player has a complaint, he/she can contact Royal Panda via the following ways:
    2. Royal Panda will use its best efforts to resolve a reported matter promptly.
    3. If the player has a query with regards to transactions, he/she may contact Royal Panda via support@royalpanda.com with details of the query. Royal Panda reviews any queried or disputed transactions. Royal Panda’s judgment is final.
    4. If for some reason the player isn’t satisfied with the resolution offered by Royal Panda, he/she can complain to the Malta Gaming Authority (MGA). Complaints and disputes from players from the United Kingdom should be referred to eCOGRA, which has been appointed as Royal Panda’s Alternative Dispute Resolution (ADR) entity. Alternatively, players from the United Kingdom may also use the European Commission’s Online Disputes Resolution (ODR) Platform. Royal Panda’s complaints and disputes procedure can be found here.

      All countries except the United Kingdom

      United Kingdom

      • eCOGRA, eCommerce and Online Gaming Regulation and Assurance
      • Telephone Number: +44 20 7887 1480
      • info@ecogra.org
      • Alternatively, UK players may use the European Commission’s ODR platform.
  14. Chat rooms
    1. Some of Royal Panda’s games offer a chat function. The chat function can be used as a tool to communicate with other players and live dealers.
    2. Royal Panda cannot accept any liability or responsibility for the behavior of other players using the chat function.
    3. Royal Panda reserves the right to remove the chat functions from its website, in the case of abuse.
    4. It´s strictly forbidden to use the chat function unethically. Measures will be taken against players engaging in, but not limited to: collusion, cursing, insulting, discriminating and distributing commercial messages, using the chat function.
    5. Unethical use of the chat function may lead to exclusion from the games that support the chat function.
    6. Suspicious chats will be reported to the concerned authorities including but not restricted to the MGA.
    7. Royal Panda holds the right to close a player´s member account in the event of a violation of the conditions that apply to the use of Royal Panda’s chat functions.
    8. The chat rooms are moderated by the software provider of the concerning game.
    9. All conversations are logged and recorded.
  15. Copyright
    1. Royal Panda is the sole owner of the trademarks Royal Panda and the Royal Panda logo. All rights reserved.
    2. The player obtains no rights to Royal Panda’s trademarks, graphics, text, concepts, methodologies or any other names by using Royal Panda services and the material contained therein. The player is only permitted to use materials as expressly authorized by Royal Panda.
    3. All content including but not limited to text, technology, graphics, code, music, audio, animations, files, links and structure of www.royalpanda.com and related URLs is copyrighted and property of Royal Panda, its affiliates and licensors. All rights reserved.
    4. Royal Panda will judge on a case by case basis whether it approves of information being sourced from its website. If information listed on www.royalpanda.com is used as a source by a third party website, this is only permitted under the express condition that a link to the source page will be included in the third party website’s page that uses the information.
    5. Except where expressly stated otherwise, it’s not permitted to copy, download, store, adapt or change in any way the content of www.royalpanda.com for any other purpose whatsoever without the prior written permission of Royal Panda.
    6. The player undertakes to respect all applicable copyrights and/or trademarks related to Royal Panda’s operation.
    7. If the player believes that copyright content that belongs to Royal Panda has been reproduced wrongfully or infringed upon in any way, he/she has an obligation to notify Royal Panda: support@royalpanda.com
    8. Web scraping or other automated or manual collection of data of Royal Panda is prohibited.
    9. The player is solely liable for any costs, damage and expenses arising out of non-permitted uses of Royal Panda’s intellectual property rights.
    10. Any unauthorized use of any of the above rights may result in prosecution or other action being taken.
  16. Sports betting at Royal Panda
    1. Real event and virtual event bets may only be placed online via the Royal Panda website. Such bets submitted through other channels (including, but not restricted to: telephone, e-mail, live chat or post) will not be accepted, and considered void.
    2. Once a bet has been placed and confirmed, the player may not cancel or alter that bet.
    3. Royal Panda reserves the right to decline or void any bet (in full or in part) prior to the event on which the bet is placed starting, for any reason, and with no justification provided.
    4. Royal Panda reserves the right to review the bets placed by the player, or a group of players. Where it grounds to believe the player, or a group of players, is seeking to defraud Royal Panda, it reserves the rights to:
      • Declare any bets, or series of bets, void, whether settled or unsettled
      • Suspend or close the accounts of the players in question

      This includes, but is not limited to, situations where evidence suggests a group of players have placed identical or similar series of bets.

    5. Winnings for real or virtual events bets will be credited to the player’s account once the result has been confirmed.
    6. The player may place real event bets up to the advertised start time. In the event that such a bet is inadvertently accepted after this time, the bet will be deemed void, and the amount wagered refunded to the player.
    7. The player is prohibited from placing multiple real and virtual events bets on the same event whose outcomes can affect, or be affected by, the other bet(s). In the event that such bets are inadvertently taken, all bets on that event will be declared void.
    8. In the case of multiple real or virtual event bets, bets are settled in the order they appear on the player’s betting slip. In the event that, after the settling of one bet, there are insufficient funds to cover the next bet, the bet amount will be adjusted. This adjustment will be in proportion to the amount originally bet.
    9. Royal Panda does not accept responsibility for any obvious errors, including publishing and human errors, which result in incorrectly listed prices. Where such errors arise, any bets placed will be declared void, and the bet amount returned to the player.
    10. The maximum cumulative winnings the player can win for live or virtual event bets placed on a single day is €/$/£100,000 or its equivalent in another currency.
    11. In the event that statistics on the outcome of all real events from official score(s) providers are not available, or the official score(s) provider is incorrect, Royal Panda may, at its sole discretion, use independent evidence to support bet settlements.
    12. Royal Panda reserves the right, at is sole discretion, to offer lower odds on single real or virtual event bets of certain types.
    13. All real and virtual event bets will be processed once the bet has been placed and accepted.
    14. Royal Panda makes all reasonable efforts to ensure the event information published on its website is correct. Nevertheless, this information is for reference purposes only, and accepts no liability for any inaccuracies in this information (including, but not restricted to, scores and event time).
    15. Should an event be cancelled or abandoned, all bets placed on it will be automatically cancelled and refunded to the player’s account.
    16. Further information on the betting terms for individual sports can be found in Royal Panda’s game rules for specific bets.
    17. Multiple participations in the same free bet campaign from the same device/household are prohibited. Where multiple participations in the same free bet campaign from the same device/household are detected, the free bet/promotion will be forfeited and any funds on the player's account may be frozen.
    18. Royal Panda reserves the right to reject multiple participations in the same free bet/promotion campaign from the same IP address in the event that Royal Panda suspects fraud is being perpetrated. In this case, the player(s) will no longer be eligible to participate in the free bet/promotion and any funds on their player account(s) may be frozen.
    19. Unless stated otherwise, free bets may only be placed on real or virtual event bets with odds of 1.80 or higher.
    20. Unless stated otherwise, free bet winnings will be credited to the player’s account as bonus money, subject to Royal Panda’s standard wagering requirement.
    21. In the event of any conflict surrounding the use of a free bet, these terms and conditions will prevail.
    22. Unless stated otherwise, free bets have an expiry date of seven days from the day it was added to the player’s account. In the event that the free bet has not been used on the expiry date, Royal Panda reserves the right to cancel the free bet.
    23. Free bets have no monetary value, and cannot be exchanged for real money or a bonus.
    24. Free bets will not be included as part of a player’s stake in any returns.
    25. Free bets must be placed on a single bet, or one combination bet. Free bets cannot be split.
    26. If the full amount of the free bet is not used, any remaining amount is forfeit.
    27. In the event of technical difficulties, or if it has strong grounds to suspect the player may be engaged in fraudulent activity, Royal Panda reserves the right to declare and free bets, or bets funded by bonuses, void.